Psychological First Aid (PFA) is an evidence-based approach for assisting people in the immediate aftermath of serious crisis events. It can reduce initial distress, foster short- and long-term coping behaviours, and reduce the occurrence of PTSD.

Those trained in PFA will be able to provide co-workers with information on common responses to difficult experiences, offer supportive and practical help, and assess if they may require additional support.

Our wellbeing team delivers this training in person or online over two three-hour workshops. During the sessions, you will cover:

• Understand what PFA is and is not.
• Understand when to use PFA techniques.
• PFA action principles: prepare, look, listen, and link.
• Understand when and who to refer to relevant services.
• Practice self-care, active listening, and empathy.
• Reflect on practical case studies.
• Draw up a plan to develop your PFA skills further.

We can also deliver an introductory 90-minute webinar or in-person briefing covering:

• How crises affect people.
• What PFA is.
• PFA action principles: prepare, look, listen, and link
• Practice self care.